Copyright ® 2018, Lamps on Line

Terms and conditions

General Terms and Conditions

These Terms and Conditions apply to the use of this website. By using this website, you acknowledge that you have read and understood these Terms and Conditions and agree to be bound by them. They represent our entire Agreement with you and supersede all prior terms, conditions, warranties and/or representations to the extent permitted by law.

Methods of Payments

We accept payment through our secure payment gateway Payfast which also accept Visa or Mastercard. Payment can also be made directly to our bank account. We may extend payment options in future at our discretion. Products are dispatched as soon as electronic payments reflect into our bank account.

Changes or Updates to Terms and Conditions

Lamps on Line may periodically update or change the Terms and Conditions without notice. The details of which will be posted on this site and be effective forthwith. Your continued use of our website will mean you accept any updated or revised Terms and Conditions.

Privacy Policy and Information Security

Any information that you upload on our website is stored on a secure server. However, no credit card numbers are stored on our server but are passed directly to our selected payment gateway. Your password is encrypted and all financial transactions take place over an encrypted connection. The onus is on you the user to ensure that you keep your password secure. Whilst all reasonable efforts are taken to ensure that your personal information are protected as they travel over the internet, we cannot guarantee the absolute security of any information you exchange with us. Cookies are required for the proper functioning of the shopping cart, and together with the collection of personal data is solely used in the support of your carefree shopping experience. In no way will we sell, rent, share, or distribute personal information to any entity other than third parties which are vital in the administration of Lamps on Line and the supply of goods or services that have been requested by the user. Lamps on Line has a newsletter for which you the user may sign up and you may, at any time, opt out of the subscription.

Online Registration

Users are not required to register with us before placing their order online. However, if you do not register with us you will not qualify for our Loyalty Reward Program as we will have no account to reliably associate you with. Should you wish to register with us, you will be required to provide personal information such as a valid email address as well as a postal and delivery address, which will be stored on our secured server. Upon registration you will receive a one-time login link which will require you to confirm your email address. Registration and/or use of our online shopping website constitute your acceptance and agreement to be bound by the Terms and Conditions of our website. We only deliver within the borders of South Africa and cannot accept a delivery address that does not fall within it. Information that you provide is stored on our servers for your future shopping experience with us. You may at any time change or update your personal information with us. To amend any registration particulars please click on "my account" and edit your details. Lamps on Line accepts no liability for any damages suffered or losses incurred from the use or misuse of your password. You will be required to enter your user email address and password each time you visit our online shopping site.

Use of our Website outside South Africa

Customers who do not reside in South Africa are welcome to use our website in accordance with these Terms and Conditions to make online purchases provided that the delivery address is in South Africa.

Delivery

We only deliver within the borders of South Africa. We do not allow any collections – all items must be delivered. We have outsourced all delivery and collection arrangements to FEDEX. Accordingly, we cannot, to the extent permitted by law, be liable for any damage suffered or loss incurred by reason of any acts or omissions of the deliverer, its directors, employees, sub-contractors, agents, representatives and/or affiliates. We do not give waybill numbers to our clients. Any following up on a delivery must be done through us and not directly with the courier company.

Lead Times

Stock items will be delivered within four days of order confirmation with the courier company. Made-to-Order items will be manufactured upon order and will be delivered within three to four weeks after order confirmation by the courier company. This may vary due to production backlog and will be communicated to you by email upon placing the order.

Cancellation

We do not accept cancellations once proof of payment has been received.

Flawed Products, Returns and Refunds

The person receiving the items will be required to sign a POD/Delivery note indicating that each item has been received in good condition. Lamps on Line cannot be held liable for any damages that were not indicated on the POD/Delivery note at time of delivery. Should the product/s be flawed on delivery (and we are notified on the POD/Delivery note), we will endeavor to repair or replace the item in question. All valid claims are subject to assessment by our staff and decisions made are at the discretion of Lamps on Line management. If we are unable to repair or replace the flawed item within 30 days a full refund will be applicable. We do not accept returned goods under any other circumstances.

Discounts and Promotions

Because Lamps on Line values its customers it rewards them with a Customer Loyalty Program. Only registered users qualify for such a discount. In the event that a registered customer's previous accumulated purchases exceeds set limits such a customer is rewarded with future discounts.

There are three levels in our Customer Loyalty Program:

LevelAmountDiscount
BronzeR 10,000.005%
SilverR 25,000.0010%
GoldR 50,000.0015%

Lamps on Line reserves the right to discount any product in any fashion it desires and give discount to any client.